Privacy Policy – Protecting Your Data and Security
Your Data, Handled with Care
Last updated: 8 September 2025
Welcome to the Waka TV Privacy Policy, where we make the protection of your personal information a priority. This policy describes how we collect, use, store and protect your information when you use our IPTV streaming services.
By using Waka TV, you accept our privacy practices as described below. If you have any concerns at all, please feel free to contact us. For more details, see our Terms & Conditions.
1. What Information We Collect
To improve your IPTV experience, we collect different types of information.
Personal Information
When you use our Service, you may provide:
- Your email address (for customer support and updates)
- Your phone number (for responsive customer support)
- Your first name and surname (for account security)
- Cookies and tracking data (for performance monitoring)
Usage Data
In addition, we track:
- Your IP address and location data
- Device information and browser type
- Time spent on the site and click patterns
- User preferences for better streaming
Cookies and Tracking Technologies
To improve performance, we use cookies, tags and tracking scripts to:
- Optimise your streaming experience
- Provide personalised content
- Strengthen security and fraud detection
You can disable cookies in your browser settings, but some features may be affected.
2. Why We Collect Your Information
We use your information to:
- Deliver smooth IPTV streaming
- Improve platform performance
- Strengthen security against cyber threats
- Provide responsive customer support
- Meet our legal obligations
We do not sell or share your personal information with third-party advertisers.
3. How We Store and Transfer Information
Your personal information is stored securely on encrypted servers, which may be located outside South Africa. Our strict security protocols ensure that your information remains protected.
For more details on your rights under the Protection of Personal Information Act (POPIA), visit the Information Regulator (South Africa).
4. Information Sharing and Legal Requests
We may disclose your personal information only when necessary, for example:
- To comply with legal obligations
- To protect Waka TV against fraud or security threats
- To provide necessary support services
Your privacy is our priority. Any sharing of information will be done securely and in compliance with privacy laws, including POPIA.
5. Security Measures to Protect Your Information
We implement high-level encryption, firewalls and monitoring systems to protect your personal information. However, even though we take every precaution, no method of data transmission is 100% secure.
To strengthen your security, we recommend:
- Using strong passwords
- Enabling two-factor authentication
- Avoiding public Wi-Fi for IPTV access
For cybersecurity best practices, see the Cybersecurity & Infrastructure Security Agency (CISA).
6. Third-Party Links and Services
When using Waka TV, you may come across links to third-party websites. These external sites have their own privacy policies, which we encourage you to review separately.
We accept no responsibility for the data practices of these third-party platforms.
7. Children's Privacy
Waka TV is not intended for anyone under the age of 18. We do not knowingly collect personal information from minors. If you believe that a child has given us their information, contact us immediately.
Contact: Contact page
8. Updates to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be:
- Published on this page
- Communicated directly to registered customers
- Highlighted on our website's home page
We recommend checking this page regularly to stay informed.
9. Contact Us About Privacy
If you have any questions about this privacy policy, contact us via WhatsApp through our contact page:
Contact: Contact page